FAQs

When will my order ship?

Since every order is customized based on your needs, production time usually runs around 2-4 business days (M-F). I generally ship through USPS and it takes 3 days on average for products to arrive. If you need your item sooner please email me at laurie@gingersnapproducts.com before you place your order.

Uh oh, USPS lost my package!

Packages that are marked as delivered, but are “not received” are your responsibility to track down. I wish I could help more but I am not able to track them down on my end. I do not issue refunds on lost packages.

Returns

Return Policy on PERSONALIZED, LOGO AND CUSTOM PHOTO PRODUCTS:
Due of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for the following products: Custom Photo, Logo, Personalized orders or Digital Downloads. If you have any issues with your product, please message us for resolution.